Phil Hagood
Phil Hagood, d.b.a AV Solutions PlusAuthorized agent for Integrated Network Associates
- Role
- Managing Member at Av Solutions Plus Llc
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Phil Hagood
Professional Profile I began my career in electronics when I enlisted in the U.S. Navy and attendedElectronics Technician “A” School and three Class \"C\" schools. I ended my Naval duties nine years later as an instructor and counselor at Naval Schools Command, Great Lakes. I started mycivilian career as a field service engineer with a medical imaging devicemanufacturer. I received several performance awards while performing myresponsibilities. I quickly advanced to a Field Supervisor and then District Managerwhere I managed upwards of 18 Field Service Engineers. I then bought an interest in a Systems Integration company that I ran for approximately five years. I then merged my company with another and served as Vice President for approximately18 months where I streamlined the organization to better respond to our customerbase. I decided to terminate my self employment situation where I became a field service engineer for a national AV integration company approximately 5 years. I realized my heart was in the independent contractor arena. My years of working in the medical and A/V industries I have exhibited the followingskill sets: Building Customer Rapport Work Organizational Skills Budgeting Project management Managing personnel Inter-personal relations Contract Negotiating Sales ManagementProfessional Accomplishments:Customer skills Received various performance awards over my peers Maintained above 90% customer satisfaction per independent surveys Averaged better than 65% capture ration from warranty to service contract Developed database to track field service reporting. Developed skills in designing and maintaining audio-visual systemsSpecialties: administration, customer service, project management directing, electronics, fiber optics, management, marketing, multimedia, networking, recruiting, reports, sales, sales training, system architecture,
Experience
Managing Member
Nov 2016 — Present · US
We are an A/V systems integrater in the greater Memphis & Mid South area. We offer consulting sales, design, service, and installation of audio, video, multi-media systems. We also offer project management and installation services as a sub-contractor.
Education
Kingsbury High School
High School Diploma
1963 — 1966
Shelby State Community College
Associates Degree, Business Administration
Southwest Tennessee Community College
Associates Degree, Computer
Skills
- Audio Conferencing
- Computer Hardware
- Data Center
- Software Documentation
- Product Management
- Unified Communications
- Hardware
- Program Management
- Networking
- Electronics
- Team Leadership
- Project Management
- Technical Leadership
- Customer Service
- Digital Signage
- Integration
- Crm
- Telepresence
- Cabling
- Technical Writing
- Software Installation
- Testing
- Customer Satisfaction
- Medical Devices
- Av
- Management
- Team Building
- Telecommunications
- Tandberg
- Databases
- Video Conferencing
- Microsoft Office
- Sales
- Field Service
- Business Development
- Cross-Functional Team Leadership
- Cloud Computing
- Troubleshooting
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