Phil Grace

Busniess Systems Manager @Hospice Uk

As the Business Systems Manager I am responsible for managing a small team of SQL Database Support Analysts and maintaining key business systems such as our CRM system (Charity CRM), HR, Finance and internal SQL databases. Currently, I am focused on upgrading our existing software portfolio to the latest cloud-based versions or implementing new solutions where necessary. Key Responsibilities- Managing and maintaining business systems: CRM, Finance, HR etc- Managing and implementing changes including testing- Business system / database administration e.g. licencing, starters/leavers,backup/restore, data extract/transfer routines- Managing and maintaining integration processes- Trouble-shooting and resolving issues- Developing reporting- Providing training, guidance and documentation