Phil Evans
Production Leader Appraisals Costed Inspections - Constellation Automotive Group, Blackbushe Airport @BCA UK
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WORK HISTORY
Production Leader Appraisals Costed Inspections - Constellation Automotive Group, Blackbushe Airport @BCA UK
BCA (Constellation Automotive Group) October 2024 to dateProduction Appraisals Leader Blackbushe AuctionsLeading several teams completing vehicle grading/appraisals and costed inspections, at one of Europe’s largest auction centres. Cars, LCV’s, motorcycles and miscellaneous vehicles. Managing 14 staff directly and deputy departmental manager. In addition to staff supervision and quality control, responsible for key performance analysis and reporting. Using a variety of smart phone, PC and tablet-based systems for appraisal, inspection, tracking, customer service and HR. The latest of several roles within the Constellation Automotive Group since 2019.Cinch (Constellation Automotive Group) March 2021 to October 2024Customer Aftercare Executive Management of all cases and contacts relating to delivery, post-delivery issues and warranty claims. Using Zendesk for multi-channel customer service, via the telephone, text, email and webchat (conversational AI) Live Person. Accessing diverse automotive systems including: 1link motor dealer network, Revive, iSight, HPI, IMS, DVLA, IVR queue management and ServiceNow. Meeting financial services compliance standards for car finance and other products.Executive Driver and Vehicle Handover SpecialistDelivery, collection and inspection of vehicles for retail and commercial customers. Using iPad and phone-based applications. Basic fault-finding. Running drivers to locations.BCAL (Constellation Automotive Group); WMIL, Layview Trade July 2019 to February 2021Executive Driver and Vehicle InspectorDelivery, collection and inspection of vehicles for retail and commercial customers. Using iPad and phone-based applications. Running drivers to locations. Self-employed contractor to several companies.
EDUCATION
University of Sussex
BA (Hons), International Relations
Tax Incentivised Savings Association
Council Member 2008 - 2011
Personal Finance Society (CII)
Member of the Personal Finance Society
Chartered Management Institute
MIMgt
Waingel's Copse
High School, Economics, History, Geography
Society of Forensic Interviewers
ASoFI
Institute of Management Consultancy
AIMC
Chartered Insurance Institute
FCII, ACII, Chartered Insurance Risk Manager, Chartered Insurance Practitioner, Chartered Insurer, Management Legal Liability. Member of Societies of Claims, Personal Finance, Mortgage Professionals.
Society of Mortgage Professionals (CII)
Member of the Society of Mortgage Professionals
SKILLS
ABOUT PHIL EVANS
After a career spanning over thirty years in financial services management consulting and…
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