Phil del Preore

About Phil del Preore

I’m an operations leader with a background in technology and execution in high-profile, fast-moving environments. I focus on building clear, accountable operating models and leading teams through growth, change, and ambiguity.I bring a people-first approach grounded in clear expectations and partnership. I’m most effective in roles where operational ownership matters, priorities evolve quickly, and teams need steady leadership to execute at a high standard.

Experience

1. Business Operations Manager

   Canon Business Process Services

   Dec 2025 — Present · San Francisco, CA, US

   Client: Tools for HumanityOwn operational performance for US-based flagship retail locations, ensuring consistent execution of verification workflows, staffing coverage, and customer engagement standards in a high-visibility environmentServe as the primary point of contact between Canon and Tools for Humanity, owning day-to-day coordination, issue resolution, and alignment between operational execution and client prioritiesTranslate evolving business and client objectives into clear, executable operating plans, acting as a central point of escalation and decision-makingEstablish and refine standard operating procedures, training materials, and role expectations to support day-to-day execution and future growthLead workforce operations including scheduling, attendance, coaching, and performance management, setting clear expectations while maintaining a people-first leadership approachIdentify and mitigate operational risks and inefficiencies through direct observation and data analysis, driving continuous improvement and safeguarding the client relationship