Phil de Monte

WORK HISTORY

EDUCATION

ABOUT PHIL DE MONTE

EXECUTIVE SUMMARYAs a passionate and results-driven IT service management leader, I am dedicated to delivering exceptional, best-in-class services that not only exceed customer expectations but also protect and enhance the corporate brand. With a robust background in managing and supporting mission-critical technologies in highly regulated environments, I have honed my ability to lead cross-functional and geographically dispersed teams to success.Throughout my career, I have taken on pivotal roles, leading service desk and field engineering teams across multiple countries, including the UK, EMEA, and APAC regions. My leadership style is centered around building and motivating high-performing teams, driving continuous service improvement, and fostering strong, long-lasting client relationships. I am adept at navigating complex challenges, whether it\'s through problem escalation, crisis management, or executing strategic initiatives that align with organizational goals.As a Field Delivery Manager at SCC, I lead a team responsible for the build, maintenance, and repair of critical systems for clients, ensuring that we meet the highest standards of service delivery. Previously, I served as Service Delivery Manager at Navtech Radar, where I provided vital support for the Stopped Vehicle Detection program used by Highways England, including problem management, root cause analysis, and change management.My experience extends to managing client service teams, where I oversaw field-based engineers in London, Luxembourg, and Singapore, as well as directing end-user services across multiple European locations for NTT Data Services. My tenure at Dell and Intel further solidified my expertise in technical account management, customer support, and service operations management, with a focus on complex, large-scale environments.Core competencies include client support leadership, customer relationship management, crisis management, KPI management, team building, and business process optimization. My technical expertise spans networking, desktop support, ITIL, ServiceNow, Salesforce, and more, all underpinned by a commitment to continuous learning and improvement.Outside of work, I channel my leadership and teamwork skills into coaching American football and enjoy creating Italian culinary delights with my daughter, which we share through our food blog.I am eager to connect with other professionals and explore opportunities where I can contribute my experience and passion for delivering exceptional IT services.