Phil Daffern

Account & Relationship Manager @Enable Therapy Services Ltd

GB

Using my account management experience and can-do attitude to contribute to the continued success and growth of Enable Therapy Services. Proactively building effective working relationships with internal and external stakeholders. Presenting professionally to existing and potential clients, striving for greater understanding of their needs. Promoting the wide range of services that Enable Therapy Services has to offer our customers and clients, as a value added solution to their requirements.Working collaboratively with the Senior Management Team, assisting with client acquisition, retention and growth. Contributing to team ethos to ensure quality levels are maintained as per ISO requirements. Ensuring same high levels of customer service are delivered to all clients and end users. Developing strategies to assist in the achievement of business aims, and identification of key opportunities for performance improvement. Oversight of CRM, MI and Telecoms development projects to maximise and demonstrate value for customers.

Coventry University

Bachelor of Arts (BA), Modern Languages (French & German)