Phil D.
Senior Technology Operations Leader with 25+ years of experience building global SRE, DevOps, Infrastructure, and Support organizations in SaaS environments managing $30–$40M annual CapEx/OpEx budgets
- Role
- VP of Technology Operations at Alegeus
- Location
- Nashua, NH, US
- LinkedIn followers
- 500 followers
About Phil D.
Senior Technology Operations Leader with 25+ years of experience building, scaling, and transforming global SRE, DevOps, Infrastructure, and Support organizations across regulated FinTech SaaS environments. Proven track record of managing $30–$40M annual CapEx and OpEx budgets, driving cost optimization, improving operational maturity, and aligning technology operations with business growth objectives. Expert in organizational design, global workforce scaling, ITSM maturity, and cloud financial governance across public and private cloud platforms.
Experience
VP of Technology Operations
Jun 2021 — Present · US
Executive leader responsible for global Technology Operations supporting a 24/7/365 HIPAA & PCI-compliant FinTech SaaS platform across Azure Cloud and co-location data centers.* Lead and scale a 50+ person global organization across the US and India, spanning SRE, NOC, Cloud Operations, Data Center Engineering, Release Engineering, Technical Support, and Employee Support Services.* Own availability, performance, security, and reliability for HIPAA- and PCI-compliant, mission-critical platforms supporting customer and employee workloads.* Establish SRE and ITSM operating models (Incident, Problem, Change) using telemetry, monitoring, and data-driven analysis to reduce risk, improve stability, and prevent customer-impacting incidents.* Own global Employee Support Services, including Service Desk operations, Tier 1–3 application support, and end-to-end IT asset lifecycle management.* Built and operationalized follow-the-sun NOC and Support models, improving responsiveness, MTTR, SLA performance, and customer/employee satisfaction.* Lead cloud strategy, migration, and operations in partnership with R&D, while owning cloud financial management, capacity planning, and infrastructure budgets.* Govern global support and operations models across internal teams and third-party vendors, optimizing performance, scalability, and cost.* Serve as executive incident commander for high-severity events, providing decisive leadership and clear communication to senior leadership and customers.
Education
Liberty Christian College
Bachelor of Science (BS), Computer Science
1985 — 1989
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