Phil Crusham
Senior Change Manager @Cumberland Building Society
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WORK HISTORY
Senior Change Manager @Cumberland Building Society
Manchester, GB
Strategic Portfolio Management: Act as custodian of the Change Roadmap, managing the prioritisation and successful delivery of business and regulatory change initiatives.•Change Governance: Oversee the smooth running of change governance forums, produce high-quality board-level reporting, and chair the Change Management Committee.•Budget Oversight: Manage a £5.1m change budget, ensuring effective cost control, financial reporting, and alignment with business objectives.•Continuous Improvement: Drive continuous improvement within the Change function, embedding lessons learned, refining governance frameworks, and enhancing assurance processes.•Stakeholder Engagement: Build strong relationships with senior leaders and business stakeholders to align the change agenda with strategic goals.•Change Culture: Lead change communications to foster a culture of transformation and innovation across the organisation.Key Achievements•Successfully managed a £5.1m change budget, ensuring all projects were delivered within financial constraints, with a cost variance of less than 2%.•supported the delivery of a portfolio of over 20 business and regulatory changes, meeting all regulatory deadlines.•Enhanced governance standards by producing 100% of board-level reports on time and chairing Change Management Committee sessions, ensuring effective decision-making.•Implemented the tolerance matrix across the organisation, reducing approval delays by 30% and improving clarity in decision-making for project managers.•Created a collaborative change culture, engaging key stakeholders and building strong alignment with strategic goals.
ABOUT PHIL CRUSHAM
I am a highly driven senior leader with over 18 years of experience within Financial Services. Extensive experience within Operations and Change Management. I have a proven track record in building high performing and motivated teams. In my current role as a Portfolio Manager, I am responsible for the delivery of £7.5m of change; whilst coaching, leading and motivating a team of project managers to ensure they have the capability to deliver to cost and plan. Some of my recent achievements include; Implementing effective Portfolio Steering Committees - ensuring that key decision makers were present to steer the portfolio and make project critical decisions. Improving the overall RAG status of two portfolios from Amber to Green and Red to Amber within 4 months. Ensuring that the portfolios remain within budget by completing deep dives on change requests and challenging the status quo; ultimately ensuring the Portfolio delivers to plan and within budget. In addition to change management, I have extensive experience of leading, coaching and motivating large teams across Operational departments within Financial Services, successfully executing business strategy. In 18 years within Financial Services I have consistently been appraised a high/outstanding performer.
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