Phil Cochrane
Outside Ir35 Consultant @Firstsource
Manchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2024 — Present
Outside Ir35 Consultant @Firstsource
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GB
Independent consultant, project managing onboarding of new client line of business. Process Mapping of CX Journeys, Agent CRM Flowcharts, overseeing MI PowerBI creation, API links, contract negotiations, SLA\'s & KPI\'s.
SKILLS
TelecommunicationsLeadershipOnline MarketingStakeholder ManagementTeam LeadershipManagementTeam BuildingBudgetsMarket ResearchTelemarketingCustomer ExperienceTeam ManagementOperations ManagementProject PlanningProcess ImprovementCall CentersBusiness DevelopmentService DeliveryBusiness AnalysisProject ManagementBusiness Process ImprovementCustomer RetentionCustomer ServiceContact CentersBpoTime ManagementLead GenerationB2bOutsourcingEmployee EngagementProject DeliverySales ManagementBusiness StrategyStrategyE-CommerceAccount ManagementCall CenterChange ManagementMicrosoft OfficeSales
ABOUT PHIL COCHRANE
With over 20 years of experience in both BPO and in-house industries, I am a business…
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