Phil Cannon

About Phil Cannon

I’m a seasoned executive with over a decade of proven success leading change across customer service, claims management and risk mitigation in fast-paced logistics and transportation environments. I specialize in implementing scalable systems that align with operational goals, drive continuous improvement and optimize profitability.At Reliable Transportation Solutions, I spearheaded the creation of comprehensive risk and claims processes, recovering $3 million and establishing proprietary systems to manage performance and compliance. At Planes Moving and Storage, I led transformative initiatives across domestic and international service teams; raising customer satisfaction from 79% to 95%, increasing profit margins by 149% and reducing operational costs by 26%.Certified in Lean Six Sigma (Green Belt) and a Certified Claims Professional, I bring a structured approach to change management with a focus on collaboration, performance metrics and sustainable growth.I thrive on turning complex challenges into efficient, measurable outcomes that move organizations forward.Outside of work, I enjoy running, jumping off high places, obstacle course racing, and new food and beverages with my amazing wife and friends.

Experience

1. Senior Director of Customer Care

   Planes

   Nov 2015 — Present · Cincinnati, OH, US

   Lead our team to recover customer satisfaction scores from a low point to over 90% with key national accounts. Recipient of 2022 Customer Excellence award through United Van Lines. Right sized our account mix which lead to a substantially higher profitability while focusing only on our most important accounts.Implemented performance metrics for both domestic and international customer service teams. Directing the company’s EOS in our international department.

Education

• University of Southern Indiana

  Bachelor's degree, Marketing

  2002 — 2007