Phil Bool

Practice Lead (Spm, HR & Csm) @Inetum

As a ServiceNow Technical Architect, I am able to:• Get alongside customers from grass roots to board room, to understand business requirements and align ServiceNow to their needs.• Manage technical delivery teams to fulfil ServiceNow engagement including but not limited to: o Bespoke process and solution delivery o Integrations o Generative AI Implementation through Now Assist o Fast-track ‘Out of the box’ implementations o Platform upgrades• Ensure development aligns to ServiceNow’s best practice and is optimised to support growth in scale and adoptionRecognised specialist in Strategic Portfolio Management, and successfully streamlining the journey to achieving value by investing wisely in your Organisation. As the Practice Lead for SPM, HR and CSM, I bring expertise and quality to delivery of these services from Inetum, with a vision for excellence and growth in the sector, particularly through the adoption of Generative AI. I aim to extend the excellent results achieved in SPM engagements in the last 18 months out to our delivery of HR and CSM engagements.I hope to enhance Inetum\'s profile as a ServiceNow partner through greater relationship with ServiceNow\'s technical teams, and increased technical knowledge.