Phil Beesley
Head of Service Management @Boeing
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WORK HISTORY
Head of Service Management @Boeing
Bristol, GB
Leading a dynamic team of 70 service management professionals while overseeing our ServiceNow and Jira Atlassian platforms. I develop digital solutions and automation strategies that align with our organisational goals and customer needs. My role involves tracking SLAs and KPIs across all service delivery operations, managing compliance, and coordinating service activities across multiple departments to ensure seamless delivery.Noteworthy Achievements: • Elevated our service quality by implementing ITIL v4, ISO Lean, and Agile methodologies, setting new operational benchmarks.• Built and mentored a high-performing team of 25 direct reports, significantly improving customer experience and communication effectiveness.• Led a transformative ServiceNow implementation that revolutionised our service management approach, enhancing agility and customer focus.
EDUCATION
Ridings High School
GCSE's
SKILLS
ABOUT PHIL BEESLEY
Seasoned IT service delivery executive, capable of transforming digital experiences through strategic vision and hands-on leadership. With over a decade of experience across Boeing Defence UK, SCC, Welsh Water, and Serco, I\'ve consistently turned complex service challenges into streamlined, efficient operations that deliver measurable business value.Additionally, my expertise lies in building high-performing teams that thrive on collaboration and innovation. By implementing ITIL frameworks, ISO standards, and Agile methodologies, I\'ve successfully led major digital transformations that enhance operational efficiency while improving customer satisfaction. ServiceNow implementation and optimisation is my strength, having deployed enterprise-wide solutions that transform service management capabilities.What sets me apart is my balanced approach—combining analytical problem-solving with empathetic leadership. I pride myself on my ability to translate technical requirements into business outcomes, bridging the gap between IT operations and organisational objectives. This approach has enabled me to successfully insource critical IT functions, expand managed services contracts, and achieve 100% priority service targets consistently.I\'m passionate about mentoring the next generation of service management professionals and sharing insights on digital transformation journeys. I\'m always looking to connect with fellow IT leaders, transformation specialists, and organisations seeking to elevate their service management capabilities. Let\'s connect.
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