Phetsamay Gleaves
Dispute Resolutions - Lyft Office of the President (Loop) @Lyft
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WORK HISTORY
Dispute Resolutions - Lyft Office of the President (Loop) @Lyft
Nashville, TN, US
EDUCATION
Lipscomb University
BBA
Saint Thomas Hospital Jobs in Healthcare Services
Patient Care Technician
Nashville State Community College
AAS
ABOUT PHETSAMAY GLEAVES
As a dispute resolutions specialist at Lyft, I have over five years of experience in handling complex and escalated cases from drivers and riders, ensuring their satisfaction and retention. I leverage my expertise in Google Suite to create reports, presentations, and documentation for the Lyft Office of the President (LOOP), where I communicate and collaborate with senior executives and stakeholders on strategic initiatives and solutions.In addition, I am a driver growth mentor, where I support and coach new and existing drivers on how to optimize their earnings, ratings, and safety. I am passionate about helping people and solving problems, and I enjoy working with a diverse and collaborative team at Lyft. My mission is to provide the best possible service and experience for the Lyft community, and to contribute to the company\'s vision of improving lives with the world\'s best transportation.
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