Phenix Byrd
Senior UX Conversation Designer @Amazon
- Role
- Senior Ux Conversation Designer - Amazon Retail Customer Service at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Phenix Byrd
I specialize in AI conversation design, helping users enjoy a product and build a trusted relationship with their AI assistant. I\'ve worked in B2B customer service chatbot conversation design and in the B2C space for Alexa and Echo devices. I am currently on an Alexa Growth team, where I partner with engineering, product and data analytics colleagues to rapidly launch small scale Alexa features to test their impact on customer engagement. I thoroughly enjoy giving our AI assistants a personality that aligns with brand tenets and ensuring that each interaction moves the customer closer to their end goal.
Experience
Senior Ux Conversation Designer - Amazon Retail Customer Service
Jan 2024 — Present · Seattle, WA, US
Education
Duke University
Bachelor of Arts - BA, Public Policy Studies
University of Michigan - Stephen M. Ross School of Business
Master of Business Administration - MBA
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