Phenias Birekeraho
Learning & Quality Manager @Amazon | Driving Operational Excellence
- Role
- Learning and Quality Manager at Amazon
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Phenias Birekeraho
As an Area Manager II at Amazon, I lead and support a team of associates and managers in delivering operational excellence and customer satisfaction. I have been working at Amazon for over two and a half years, starting as an Area Manager I and progressing to my current role in May 2022. I have a Bachelor of Business Administration degree from the University of North Texas, where I studied business and honed my analytical skills. I also have a background in financial services, having worked as a Financial Representative at Northwestern Mutual for five months in 2020. One of my core competencies is problem solving, which I apply to optimize processes, resolve issues, and improve performance. Another competency is communication, which I use to collaborate with diverse stakeholders, provide feedback, and motivate my team. Additionally, I have a unique skill of speaking Swahili, which I learned from my family and culture. My mission is to leverage my expertise and skills to contribute to Amazon\'s vision of being Earth\'s most customer-centric company.
Experience
Learning and Quality Manager
Jun 2024 — Present · Dallas-Fort Worth, TX, US
Education
University of North Texas
Bachelor of Business Administration - BBA, Intergrated Studies
2017 — 2021
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