Phelisha Pinnock-Mathieu
Case Manager @Acacia Network
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WORK HISTORY
Case Manager @Acacia Network
US
EDUCATION
CUNY Bronx Community College
Associate of Science - AS, Chemistry
SV Academy
Customer Success Fellowship
The City University of New York
Chemistry
Lehman College
Bachelor's degree, Social Sciences
ABOUT PHELISHA PINNOCK-MATHIEU
At Acacia Network, our team leverages my active listening skills to elevate clients experiences, fostering empathetic engagement and satisfaction. My background in client experiences and social services, honed through an intensive apprenticeship, enables me to navigate clients journeys with a nuanced understanding of their needs.We have improved key performance indicators by implementing effective customer issue management and risk escalation strategies, reflecting a culture of precision and a growth mindset. My commitment to the client\'s well-being and success defines my professional ethos, as I continue to contribute to our organization\'s mission to enhance client support and satisfaction.
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