Scott Phelan
Senior Professional Services Manager / Program Manager - Network and Wireless Modernizations
- Role
- Leader, Network Professional Services North America at Insight
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Scott Phelan
s••••••••@gmail.comWith over 25 years of experience in senior leadership roles, I have led teams ranging from 10 to 200 staff members located across the globe. My expertise includes overseeing and successfully delivering complex, multi-site IT service projects for Fortune 100 and Fortune 500 companies in both enterprise and client settings. I am highly skilled in managing multimillion-dollar budgets and have extensive experience leading pre-sales, scoping, and pricing activities for new business opportunities.• Global Leadership • Customer Service• Service Delivery • Change Agent
Experience
Leader, Network Professional Services North America
Jan 2025 — Present
As the head of Network Professional Services, I drive strategic leadership and operational excellence across North America. I oversee end‑to‑end delivery of advanced networking solutions, ensuring clients achieve maximum value from their infrastructure investments. My role blends technical expertise with business acumen, focusing on customer success, innovation, and scalable growth.Key Highlights: • Strategic Leadership: Define vision and execution strategy for professional services across diverse industries. • Client Engagement: Partner with enterprise customers to design, implement, and optimize complex network solutions. • Operational Excellence: Lead cross‑functional teams to deliver projects on time, within scope, and with measurable impact. • Innovation & Growth: Drive adoption of emerging technologies, ensuring services evolve with market trends. • Regional Impact: Build strong customer relationships and expand service capabilities across North America.Core Focus Areas: • Advanced networking architecture & deployment • Voice and collaboration solutions • Security integration within network services • Customer success and lifecycle management • Team leadership, mentoring, and talent development
Education
University of North Texas
Bachelor of Business Administration (BBA), Business Computer Information Systems
1992 — 1995
Skills
- Cerner
- IT Outsourcing
- Program Management
- Data Center
- Strategy
- Healthcare Information Technology
- Outsourcing
- Team Building
- Itil
- Service Delivery
- Vendor Management
- IT Service Management
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