Tony Phan
Complaints Management Officer @Élections Canada Elections Canada
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WORK HISTORY
Complaints Management Officer @Élections Canada Elections Canada
Guided citizens through election-related inquiries, delivering clear, empathetic communication to ensure understanding and trust in the process.• Escalated complex issues appropriately, balancing compliance with client care and maintaining confidence in organizational integrity.• Analyzed complaint trends and provided feedback for process improvements, enhancing transparency and client experience.
EDUCATION
Carleton University
Bachelor of Commerce - BCom, Business/Commerce, General
ABOUT TONY PHAN
I’m a customer-focused professional who thrives on helping clients unlock the full value…
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