Phanindra Kumar Akkurthi
Lead Principal Incident Commander @Palo Alto Networks
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WORK HISTORY
Lead Principal Incident Commander @Palo Alto Networks
IN
EDUCATION
Jawaharlal Nehru Technological University
Bachelor's Degree, Information Technology
ABOUT PHANINDRA KUMAR AKKURTHI
Global Principal Incident Commander with 12 years of accomplished experience in the field of IT Service Management, Peoples Management and Obsessive about the customer and colleague experience.Specialties: Major Incident Management, Problem Management, Escalation Management, IT Infrastructure & Cloud Ops, Service delivery, PIR, RCA, SRE, secOps, Incident Response, Major Incident, SRE, Reliability, Cloud Resilience, Automation, Escalation Management, Root Cause Analysis.Proven experience in driving complex Incidents & crisis-level events within a high availability, high transactional cloud based technical environments including Azure, AWS, SoftLayer & GCP. Strong track record in building and migrating teams, leading, training, mentoring, and coaching team members. Experience and understanding of a wide array of specific tools and software - SaaS Platforms, SalesForce, Confluence, OpsGenie, Jira and Google suite.Familiar with various Root cause analysis methodologies:5 - why AnalysisKepner-TregoeIshikawa, etc.Exposure to modern distributed database technologies & monitoring tools like MongoDB, Appdynamics, couchbase, Bigdata, Alertsmanager, Snowflake, Healthchecks.io, Minerva, VictoriaMetrics, Pingdom Solaris.Working knowledge of cloud-native monitoring platforms and Microservices.
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