Phani Kumar Sunnam

Customer Success & SaaS Operations Leader

Role
Senior Director, Customer Services at Icertis
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Phani Kumar Sunnam

Customer Success & SaaS Operations Leader with 21+ years of global experience driving…

Experience

  1. Senior Director, Customer Services

    Icertis

    Nov 2022 — Present · Hyderabad, IN

Education

  • ZPPSS - Kakarla, Julurupadu (Mandal), Khammam - AP

    Secondary Education

    1992 — 1994

  • Shanti Junior College - Khammam, AP

    Intermediate

    1997 — 1999

  • Maruti Tutorials, Khammam - AP

    Secondary Education

    1994 — 1997

  • Birla Institute of Technology and Science - Pilani

    Bachelor of Engineering (Electrical & Electronics), Master of Science (Mathematics)

    1999 — 2004

Skills

  • Pl/Sql
  • Oracle Forms
  • Customer Relationship Management (Crm)
  • Sql
  • Software Development Life Cycle (Sdlc)
  • Mobile Application Development
  • Software Project Management
  • Enterprise Software
  • Customer Management
  • Agile Methodologies
  • Management
  • Oracle Sql Developer
  • Insurance (Us) Domain Expertise
  • People Skills
  • Business Analysis
  • Global Delivery
  • Incident Management
  • Project Management
  • Team Management
  • Portfolio Management
  • Sdlc
  • Software Development
  • Waterfall Sdlc Methodology
  • Oracle Pl/Sql Development
  • Oracle
  • Requirements Analysis

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Phani Kumar Sunnam — Senior Director, Customer Services at Icertis in Hyderabad, TG, IN | Unifers