Phani Kumar Sunnam
Customer Success & SaaS Operations Leader
- Role
- Senior Director, Customer Services at Icertis
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Phani Kumar Sunnam
Customer Success & SaaS Operations Leader with 21+ years of global experience driving…
Experience
Senior Director, Customer Services
Nov 2022 — Present · Hyderabad, IN
Education
ZPPSS - Kakarla, Julurupadu (Mandal), Khammam - AP
Secondary Education
1992 — 1994
Shanti Junior College - Khammam, AP
Intermediate
1997 — 1999
Maruti Tutorials, Khammam - AP
Secondary Education
1994 — 1997
Birla Institute of Technology and Science - Pilani
Bachelor of Engineering (Electrical & Electronics), Master of Science (Mathematics)
1999 — 2004
Skills
- Pl/Sql
- Oracle Forms
- Customer Relationship Management (Crm)
- Sql
- Software Development Life Cycle (Sdlc)
- Mobile Application Development
- Software Project Management
- Enterprise Software
- Customer Management
- Agile Methodologies
- Management
- Oracle Sql Developer
- Insurance (Us) Domain Expertise
- People Skills
- Business Analysis
- Global Delivery
- Incident Management
- Project Management
- Team Management
- Portfolio Management
- Sdlc
- Software Development
- Waterfall Sdlc Methodology
- Oracle Pl/Sql Development
- Oracle
- Requirements Analysis
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