Phani Krishna N.
Project Manager @Infosys
Signup · Get unlimited contacts
WORK HISTORY
Project Manager @Infosys
Mississauga, ON, CA
Oversee Project delivery is in-line and meet our Client\'s Functional, Technical requirements. Monitor and contribute to the client success through all phases of SDLC- Architect solutions for Generative AI solutions on Google CCAI platforms using Playbooks- Work with de-centralized contact center platform to service clients across Traditional IVR applications and Next Generation omni channel platforms like Genesys Cloud, Amazon Connect, Google dialog flow- Develop, maintain & enhance Micro-services built on Java & Spring Boot, to be deployed on AWS Cloud infrastructure.
EDUCATION
Lamar University
Master's degree, Engineering
Amrita Vishwa Vidyapeetham, Coimbatore
Bachelor's degree, Electrical and Electronics Engineering
ABOUT PHANI KRISHNA N.
Project Manager with a demonstrated history of working with Clients in the Telecom, Personal Banking domains- Skilled in delivering several customer facing High traffic IVR Applications and supporting Web-services- I\'ve delivered several state of the art IVR applications that are capable of Conversation IVR solutions using Avaya Experience Portal, Avaya Orchestration Designer, Genesys Cloud, Amazon Connect, Google CCAI, Google Dialog Flow, Google Playbooks- We\'ve also delivered supporting services using Monolithic and Micro-services using Java/J2EE, Spring Boot, Redis, Oracle Database, PostgreSQL DB, NoSQL Databases like Cassandra- We\'ve have also delivered real-time production monitoring solutions using Elastic Search, Logstash, Filebeat, Kibana- Strong Engineer with a Master\'s degree from Lamar University.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.