Phani Kishore

About Phani Kishore

Marketing professional aiming to learn and explore new opportunities in the domain…

Experience

1. Customer Success Lead

   Skillslash Digital Marketing

   Sep 2022 — Present · Bengaluru, IN

   Handling the team and developing the strategies to have smooth onboarding and successful transition of clientDeveloping and maintaining strong customer relationships through regular communication, including phone calls, emails, and in-person meetings.Proactively identifying customer needs and providing solutions to meet those needs.Providing training and support to customers to help them get the most out of your products or services.Monitoring customer usage and engagement with your products or services, and identifying opportunities for growth or upsell.Advocating for your customers within your company, and serving as a liaison between the customer and other departments, such as sales, product, or support.Conducting regular customer satisfaction surveys, collecting feedback, and analyzing the data to identify areas for improvement.Developing and implementing customer success strategies and processes to ensure long-term customer retention and growth.

Education

• Andhra University

  Master of Business Administration - MBA, Business Administration and Management, General

• Lovely Professional University

  Bachelor of Business Administration, Marketing/Marketing Management, General

  2015 — 2018