Phani Kumar Basani

About Phani Kumar Basani

An 25 plus years experienced professional having capabilities in Service Delivery, Data…

Experience

1. Service Delivery Manager Infrastructure

   Wipro

   Feb 2014 — Present · Hyderabad, IN

   Functioning as a Service Delivery Manager for offshore infrastructure projects with 50+ people responsible for Infrastructure services and project management providing production support for a large environment of Servers of different Windows, Unix, Databases, VMware, Hyper-v, and Storages, Network, Security devices in a rapidly changing, high-availability & high profile clients environment. Handeling migration projects of VMware, ESX servers migration, servers upgrade and VMFS data stores.Communicate effectively with a wide range of project stakeholders and partners, ranging from Engineers, to Senior Executives and external Third Parties.Delivered Infrastructure Management Services based on ITIL best practices that focused on the People, Process and Technology perspectives of the providing business solutions within the IT Infrastructure.Program Management for Infrastructure services & deployment, Capacity planning and enhancement.Performance Management, driving innovation/ SIP and SLA improvements.Manage multiple incidents from customers and project teams for customer deployment and internal infrastructure support. Implementing ITIL best practices that focus on people, process, technology and information perspectives of providing business solutions within the IT infrastructure. This includes all aspects of IT Service Management best practices and methods from analysis, planning, implementation and support.Streamlined the high visibility areas like patching, incidents and projects for some smooth deliverables.Defined the roles for the team members so that they are aware of the deliverables and see that proper delegation of work happens.Planning the team size, putting the right fit for the role required like L1, L2, L3, SME’s, leads for better focus and delivery.

Education

• Osmania University

  PG, Computers

• Osmania University

  Bachelor of Science (BSc), Mathematics and Statistics

  1992 — 1995

Skills

• Itil® Expert
• Prince2 Practitioner
• Service Delivery Management
• IT Service Management
• Itil Operations
• Infrastructure Planning & Execution
• IT Infrastructure Management
• Team Management
• Data Centre Operations
• Itsm Foundation Bridge Based on Iso/Iec 20000
• Windows
• System Administration
• Servers
• Iis
• Cluster
• Iso 20000
• Prince2
• Data Center
• Windows Server
• Outsourcing
• Service Delivery
• Itil
• Microsoft Sql Server
• Pmp
• Global Delivery
• Management
• IT Strategy
• Infrastructure
• Certified Scrum Master