Phaneendra Nagaraj
Customer Experience Program Manager @Cisco- (PfMP®, PMP®, SafeAgile®, PSM-II®, CSPO®, PRINCE2®,ITIL®)
- Role
- Program Manager at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Phaneendra Nagaraj
Proactive, Performance-driven professional with expertise in Leadership & Program & Project Management having a certification in PMP®, SafeAgile®, PRINCE2® and ITIL-v3. Keen understanding of current technologies / emerging technologies along with business priorities, genuine team player committed to managing organisation strategy & operations while contributing to revenue-producing activities. Managed large project teams globally and was known for high-quality deliverables that meet timeline and budgetary targets.•Involved in overall coordination, status & financial reporting, and stability of complex and cross-functional Program & Project-oriented work efforts.•Managing Program with multiple sub-projects and/or integrated projects simultaneously within proposed budgets; functioning as Lead during all stages of the Program & Project life-cycle.•Establishing and implementing industry best practices in Program & Project management processes and methodologies to ensure all components within EPMO are delivered on time, by high-quality standards and needs of clients.•Negotiating and communicating changes regarding the scope, budget or schedule of the Program & Project.• Led cross-functional internal infrastructure projects like new data centre builds and decommissions in a matrix organisation and developing/evolving long-term strategies while driving tactical outcomes.Program Management Skill Sets- Negotiation • SLA • Benefit Analyses • Benefit planning • Process Design & Definition • Client Relationship Management • Strategy planning • Transition Management. Project Management Skill Sets- Requirement Analysis • Stakeholder Management• Vendor Management • Solution Delivery and Implementation Management • Problem Management • Change Management •Team Leadership • Operation management • Operational • Risk Planning/Analysis/management • PMLC • RFI / RFQ/ RFPTechnical Skill Sets- SD-WAN • RON • IoT • Data Center Migrations • Cloud Computing • Cisco Routers and switches • Networking Technologies and Protocols -Ethernet • RIP• OSPF• BGP• VPN• IP-Phones • Cisco Call Managers • Unified Communications • MPLS • QoS • SLA • DHCP • DNS • Active Directory • MS Exchange, Lync.
Experience
Program Manager
Dec 2024 — Present · IN
Education
National College
B.sc, Electrical and Electronics
2003 — 2006
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