Phaneendra Kumar

About Phaneendra Kumar

I’m a technology leader with over 14 years of experience driving digital transformation through AI, chatbots, cloud, and automation at scale. My work focuses on solving complex customer problems, optimizing internal systems, and delivering measurable business outcomes.As a Principal Engineer at Verizon, I’ve led chatbot migrations, built intelligent automation solutions, and improved agent and customer experiences across millions of interactions—resulting in major cost savings and faster support.But beyond the code and systems, I’m deeply passionate about building meaningful employee experiences. For over a decade, I’ve served as a core team member for corporate sports and CSR events—planning, organizing, and leading initiatives that bring people together, foster well-being, and give back to the community.Whether I’m building tech or planning a corporate cricket match, I bring energy, structure, and a commitment to delivering value. I believe true innovation happens when technology and people align.Let’s connect if you\'re passionate about intelligent systems, leadership, or creating engaging workplace cultures.

Experience

1. Principal Engineer

   Verizon

   Nov 2020 — Present · Hyderabad, IN

   Led enterprise chatbot initiatives, overseeing 25+ customer journeys like billing and troubleshooting. Delivered significant cost savings by automating agent workflows (Agent Assist), improving Smart Compose responses, and driving customer-centric AI solutions. Migrated design workflows (Miro to Figma) ahead of schedule and analyzed feedback using Looker. Recognized for excellence and on-time delivery across 35+ projects.

Education

• Osmania University

  MCA, Computers

  2003 — 2006

• Madhumalancha Degree College, Bodhan (5014)

  Bachelor of Computer Applications