Austin Phan
Member Services Specialist @Crunch Fitness
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WORK HISTORY
Member Services Specialist @Crunch Fitness
Garden Grove, CA, US
At Crunch Fitness, LLC, we are dedicated to serving our members with the S-grade customer service will promoting our club to be the #1 commercial gym in the world. At Crunch Fitness, my responsibilities include but are not limited to assisting new and current members with memberships, upselling memberships, and emphasising current promotions to increase revenue within the company. One of our main goals is to practice cleanliness as we are constantly cleaning and polishing equipment to ensure our members are satisfied with the equipment. I personally manage my club\'s Instagram account by reposting and sharing user generated content (UGC), sharing new information about the club, and creating content in compliance with the coporate structure resulting in a 24% increase in impressions and overall online visibility. I also assist with scheduling, payroll, and onboarding of new employees.
EDUCATION
California State University-Long Beach - College of Business
Bachelor of Business Administration - BBA, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
ABOUT AUSTIN PHAN
I am a Member Services Specialist at Crunch Fitness, where I provide exceptional customer service and support to our members and guests. I have a Bachelor of Business Administration with an emphasis in Marketing from California State University-Long Beach, with a focus on human resources, marketing, and related support services. I have developed strong communication, interpersonal, and social media marketing skills, which I use to promote our brand, engage our audience, and increase our retention rate. Prior to joining Crunch Fitness, I worked as a People Specialist at Avid Bioservices, a Social Media Assistant at ANGL Creative, and a Social Media Marketing Specialist at New Normal Labs LLC. In these roles, I gained valuable experience in data validation, content creation, influencer sourcing, analytics reporting, event coordinating, and vendor management. I am passionate about learning new skills, taking on new challenges, and collaborating with diverse teams. I believe I can bring a fresh and creative perspective to any organization, as well as a commitment to accuracy and quality.
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