Phalon Tabot
Help Desk Assistant @Consumer Cellular, Inc.
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WORK HISTORY
Help Desk Assistant @Consumer Cellular, Inc.
Provided exceptional customer support by resolving technical issues, leading to improved user satisfaction and reduced support ticket volume.Analyzed user feedback to identify common issues, driving targeted improvements that enhanced overall service quality.Partnered with IT teams to execute software updates, achieving seamless transitions and minimizing operational disruptions.Collaborated with cross-functional teams to develop user-friendly guides, leading to marked gains in customer satisfaction and retention.
EDUCATION
Tarrant County College
Associate's Degree
Tarrant County College
Information Technology Support
MyComputerCareer
Certificate of Undergraduate Studies
Tarrant County College
Associate of Arts - AA, Psychology
ABOUT PHALON TABOT
I have 4 years of cell phone repair, both Androids and Apple devices.I have few months of Oculus repairI have worked at Genco(FedEx), Cynergy, CTDI and Reconex
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