Philip Gustafson
Vice President, Post Production Services (Managed Services) @Born
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WORK HISTORY
Vice President, Post Production Services (Managed Services) @Born
New York, NY, US
In my role as Vice President of Post-Production Services, I oversee the expansion and retention of our Commerce sector client portfolio. This includes clients on platforms such as SAP Hybris, Salesforce, Adobe, Shopify, and more. My team of Project and Support Directors/Managers work to ensure critical KPIs such as customer satisfaction, revenue growth, and long-term client engagement are met.I am responsible for deal structuring and contract negotiations that align with both customer objectives and organizational long-term strategies. Additionally, I oversee a variety of value-added services such as feature enhancements, targeted content generation, creative strategizing, and service quality audits. I lead initiatives in digital marketing, quarterly business reviews, strategic roadmap development, customer data platform (CDP) optimization, and insightful metrics analysis. To ensure exceptional client service, I facilitate 24x7 managed services, consistently exceeding client expectations.
SKILLS
ABOUT PHILIP GUSTAFSON
As a senior digital leader with over 25 years of experience in e-commerce, managed services, and enterprise transformation, I specialize in shaping technology strategy that drives measurable business growth. I have guided global organizations through complex digital transformations, re-platforming initiatives, and multi-million-dollar programs, consistently delivering improved customer experiences, revenue growth, and operational efficiency.My expertise spans across Salesforce Cloud (Commerce, Marketing, Service), SAP, Adobe, and Shopify ecosystems, where I have led cross-functional teams to design, implement, and optimize large-scale digital solutions. By aligning technology investments with business objectives, I’ve enabled enterprises to accelerate time-to-market, strengthen digital engagement, and unlock new revenue streams.Beyond delivery, I bring a proven track record of building high-performing, globally distributed teams and influencing at the C-suite level. I thrive at the intersection of technology, strategy, and customer experience—driving digital innovation through AI adoption, data-driven insights, and scalable governance frameworks.I am passionate about helping organizations define and execute a digital vision that not only meets today’s demands but also positions them to compete and thrive in the future.Disclaimer: My comments are personal and do not communicate the views of my employer.
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