Patrick Goodnow

Guest Experience Manager @Foxwoods Resort Casino

Norwich, CT, US
MOBILE NUMBERS
+18•••••••72

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WORK HISTORY

Jun 2022 — Present

Guest Experience Manager @Foxwoods Resort Casino

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Mashantucket, CT, US

Starting a new adventure at Foxwoods. Managing, recruiting and training specialty Guest Relations departments featuring Tribal Elders and Tribal youth.Working with divisional and departmental leadership to constantly and consistently improve the Guest Experience and resulting service scorecard.

EDUCATION

N/A

National Shakespeare Conservatory

Certificate, Performing Arts

N/A

CT State Three Rivers

Performing Arts and general studies

N/A

Eastern Connecticut State University

Cohort, Business Management & OD

1978 — 1981

Norwich Free Academy

High School Diploma, Art/Art Studies, General

SKILLS

Creative StrategyLeadershipCasino ManagementTeam LeadershipHotel ManagementCasinoTeam BuildingGuest RecoveryHospitalityRecruitingSharepoint DesignerOrganizational DevelopmentLeadership DevelopmentGamingCustomer Service TrainingCommunications PlanningProcess ImprovementSurvey MethodologyInnovation ManagementBehavioral InterviewingProject ManagementHiringCustomer ServiceTime ManagementHotelsSocial Media IntegrationGaming IndustryEvent ManagementEmployee EngagementCustomer Experience DesignHospitality IndustrySupervisory SkillsEmployee RecognitionChange ManagementEmployee RelationsStrategic PlanningCoachingHuman ResourcesTrainingCustomer Satisfaction

ABOUT PATRICK GOODNOW

Tech savvy and well-rounded Talent and Development Manager. Specializing in the creation of a memorable guest experience through the design and implementation of innovative, effective processes and solutions.

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