Mike P.

About Mike P.

Highly certified Windows and Azure systems engineer/senior systems administrator with 16 years of experience in networked server environments, I have a strong background in Windows Server, VMware, and Azure public/private/hybrid cloud.Experience leading and executing large-scale compliance remediation projects. Automating routine tasks with Powershell and deploying resources via Azure Resource Manager/ARM templates. Supervising and communicating with engineers, business stakeholders, and vendors.Leadership/workflow skills include: • Troubleshooting • Documentation • Process improvement • Verbal/written communications • Consensus building • Learning style-focused training • Coaching • Technical skill developmentCertifications include: • AWS Certified Sysops Administrator Associate • Microsoft Certified Azure Administrator • Microsoft Certified Systems Engineer/Microsoft Certified Solutions Expert (MCSE): Windows Server 2012, Cloud Platform • Microsoft Certified Systems Administrator/Microsoft Certified Solutions Associate (MCSA): Server 2003, 2008, 2012, 2016 • VMware VCP5.5 - Data Center Virtualization • CompTIA Security+Technical skills include: • Microsoft Windows Server 2003, 2008, 2012, 2016, 2019) • Azure IaaS/PaaS • Powershell • Active Directory (DNS/DHCP/GPO/etc.)

Experience

1. Senior Advanced Azure Cloud Engineer

   Microsoft

   Apr 2025 — Present · US

   Own proactive and reactive Azure platform engineering support for mission-critical healthcare and telecom customers. Advocate for strategic customers in Azure engineering. • Acknowledge sev A incidents and join customer bridges within 15-minute incident response SLA • Provide as subject matter expertise for Azure Databricks platform, application, and Python notebooks • Collaborate with CSS and PG engineers to mitigate issues and deliver RCAs within agreed SLO • Meet or beat time to mitigation (TTM) SLAs for the 95th percentile of all escalated incidents • Own, analyze, and present support metrics, consumption, and customer satisfaction • Architect solutions aligned with customer goals on Azure Cloud Adoption Framework • Improve customer experience by identifying and leading work items for Azure services • Build and maintain a Customer Know-Me wiki with architecture, details, contacts, pain points, etc. • Create, own, and deliver repair items for Azure Product Groups Accomplishments • Exceeded incident response SLA for all customer incidents (Target: 95%, achieved 100%) • Increased average customer satisfaction from 3.7/5 to 4.4/5 (Target: 4.1/5) • Reduced average time to product engineering RCA (Target: 10 business days, actual: 7 business days) • Investigated and coordinated product teams to deliver a $412k refund due to Azure platform issues • Contributed objectives/success criteria to Azure Databricks and Virtual Desktop SME curriculum

Education

• Susquehanna University

  Bachelor of Arts, Political Science

  2000 — 2004

Skills

• Iis
• Dns
• Vpn
• Tcp/Ip
• Customer Service
• Servers
• Windows Xp Professional
• Visio
• Windows Server 2008
• Powerpoint
• Operating Systems
• Microsoft Office
• Troubleshooting
• Computer Hardware
• Active Directory
• Xp
• Windows Server
• Problem Solving
• Windows Server 2003
• Technical Support
• Mentoring
• Outlook
• Documentation
• Desktop Support
• Process Improvement
• Windows 7
• Microsoft Sql Server
• Windows
• Word
• Vmware
• Software Documentation
• Excel
• Systems Administration
• Citrix Xenapp
• System Administration