Paul Cook

Administrative Officer @HM Courts & Tribunals Service (HMCTS)

Bristol, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2024 — Present

Administrative Officer @HM Courts & Tribunals Service (HMCTS)

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City Of Bristol, GB

Clerking in court for District, Circuit and High Court Judges• Listing cases, preparing remote hearings • Producing court documentation and orders• Data inputting of civil, family or employment tribunal cases• General administration of civil, family or tribunal work• Preparing accurate paper records and electronic files for court hearings• Dealing with queries, these could be by email, phone or face to face• Creating and updating records using in-house computer systems and Office 365• Maintaining of manual and electronic records

EDUCATION

1983 — 1987

University of Westminster

BA Hons, Film, Video and Photographic Arts

SKILLS

Business DevelopmentCall CentersManagementCustomer SupportProject ManagementService DeliveryBusiness AnalysisTeam ManagementStrategyE-CommerceCall CenterProcess ImprovementRetailAnalysisCustomer SatisfactionTrainingAccount ManagementChange ManagementCustomer ExperienceProject DeliveryProject PlanningCustomer Relationship Management (Crm)Customer RetentionCustomer ServiceStakeholder ManagementTeam LeadershipVendor ManagementBusiness Process ImprovementCross-Functional Team LeadershipCoachingPerformance ManagementCrmQuality Assurance

ABOUT PAUL COOK

Over 15 years running customer service teams for Ticketmaster and Audible with experience…

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Paul Cook — Administrative Officer at HM Courts & Tribunals Service (HMCTS) in Bristol, GB | Unifers