Pedro F.
Corporate Director of Training Operations @Punch Bowl Social
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WORK HISTORY
Corporate Director of Training Operations @Punch Bowl Social
Denver, CO, US
Own and architect enterprise-wide operational training infrastructure and onboarding strategy across FOH, BOH, and management teams for a multi-unit, nationally distributed brand; redesigned and standardized role-specific training programs supporting 14 locations, achieving a 97% training completion rate while accelerating time-to-productivity, reinforcing service and food quality standards, and elevating guest experience consistency* Oversee leadership development and Manager-in-Training (MIT) programs at scale, supporting 50+ annual management hires and promotions through standardized checklists, critical paths, and accountability frameworks that strengthen leadership bench depth, improve promotion readiness, and support long-term operational stability across multiple markets* Manage national operational rollouts for high-impact systems and process initiatives, including POS and KDS implementations (Toast), inventory platforms (MarginEdge), and brand activations, providing on-site field leadership to ensure adoption, minimize operational disruption, and protect service, compliance, and financial standards during live operations
EDUCATION
New York University
Master's Degree, Hospitality Administration/Management
ABOUT PEDRO F.
Olympic level nice guy. Master of looking at things and pointing out how they can be better. Hospitalitarian above all.
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