Pedro F.
Hospitality Operations & Management Professional
- Role
- Corporate Director of Training Operations at Punch Bowl Social
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Pedro F.
Olympic level nice guy. Master of looking at things and pointing out how they can be better. Hospitalitarian above all.
Experience
Corporate Director of Training Operations
Mar 2024 — Present · Denver, CO, US
Own and architect enterprise-wide operational training infrastructure and onboarding strategy across FOH, BOH, and management teams for a multi-unit, nationally distributed brand; redesigned and standardized role-specific training programs supporting 14 locations, achieving a 97% training completion rate while accelerating time-to-productivity, reinforcing service and food quality standards, and elevating guest experience consistency* Oversee leadership development and Manager-in-Training (MIT) programs at scale, supporting 50+ annual management hires and promotions through standardized checklists, critical paths, and accountability frameworks that strengthen leadership bench depth, improve promotion readiness, and support long-term operational stability across multiple markets* Manage national operational rollouts for high-impact systems and process initiatives, including POS and KDS implementations (Toast), inventory platforms (MarginEdge), and brand activations, providing on-site field leadership to ensure adoption, minimize operational disruption, and protect service, compliance, and financial standards during live operations
Education
New York University
Master's Degree, Hospitality Administration/Management
2014 — 2016
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