Peyush Agarwal
Service Delivery Executive @ RateGain | 8+ Years of exp. | Ex- LinkedIn
- Role
- Associate - Service Delivery at RateGain
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Peyush Agarwal
Leading Customer Service for Wynk Ltd, a unit of Bharti Airtel, Gurgaon. Have experience in L1 & L2 Customer Support (voice & non-voice), Service Delivery, Product management, SLA management 3. Build a world class 24*7 Customer Support team 4. Implement process to improve operational efficiency and Customer Satisfaction 5. Tracking CSAT (Customer Satisfaction) score for the team 6. Can handle a team size of 20-25 members 7. Monitor, motivate, coach and mentor the team 8. Train team to be self-sufficient and independent in resolving customer queries 9. Setup process to ensure customer tickets are acted, tracked and monitored in a timely manner 10. Full responsibility of customer escalations 11. Ensure pre-determined (Service Level Agreements)SLA\'s are achieved 12. Manage internal tools (JIRA, etc), ticketing system (like Fresh Desk, RNT tool) 13. Maintain Dashboard & generate several reports to track team\'s productivity and quality
Experience
Associate - Service Delivery
Jan 2025 — Present · Noida, IN
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