Peyton Graham

About Peyton Graham

History & Communications graduate with 5+ years of experience in archival operations, event coordination, and high-volume customer-facing service. Proven ability to manage end-to-end archival workflows, from intake and cataloging to provenance documentation and exhibit preparation, while supporting community visibility through public outreach and educational content. Complementary event coordination experience through hands-on campus event planning, and a consistent record of delivering solution-oriented service across diverse, high-volume environments. Selected Accomplishments:• Cataloged 300+ artifacts and processed 150+ acquisitions at the Ohio Glass Museum using Classify database software, implementing standardized accessioning protocols that strengthened provenance records and long-term collection stewardship• Contributed to four major exhibitions through artifact recommendations and archival preparation, supporting exhibit-readiness across multiple exhibition cycles• Supported public-facing educational and social media initiatives that elevated institutional visibility and increased visitor engagement by 35%• Led end-to-end coordination of a campus-wide film screening for Ohio University\'s Springfest, securing $500 in sponsorship, managing audio-visual setup, and co-coordinating the pancake breakfast alongside a broader student team• Maintained 5+ years of consistent, high-volume customer service across retail environments, contributing to a 15% improvement in customer satisfaction ratings and preventing a $330+ merchandise theft through attention to detail and accountability, If you are looking for a detail-oriented communications, archives, or events professional with a genuine passion for history, community engagement, and organizational excellence, let\'s connect: p••••••@gmail.com

Experience

1. Customer Service Associate

   Walmart

   Jul 2025 — Present · Lancaster, OH, US

   Front-line retail associate managing daily grocery operations across multiple product categories, including dry goods, dairy, frozen items, chemicals, snacks, alcohol, seasonal merchandise, infant supplies, and pet supplies in a high-volume, fast-paced environment. Handles customer inquiries on product availability and locations using internal tools and platforms, consistently delivering a polite, solution-oriented experience even in high-pressure situations. Selected Accomplishments:• Cataloged and replenished 500+ items daily across multiple product categories, coordinating with a team of up to six associates during truck unloading and reducing restocking turnaround time by 20%• Assisted an average of 10–15 customers per shift on peak days, responding to product inquiries with accuracy and a customer-first mindset, contributing to a 15% improvement in positive customer satisfaction ratings within the first month• Navigated severe understaffing during a high-demand pre-snowstorm rush, serving as the sole grocery associate from 1 PM to 9 PM, by coordinating with a team lead, managing customer expectations, and sustaining floor operations independently through one of the store\'s most chaotic shifts• Executed merchandise placement and end-cap stocking based on seasonality and inventory levels, maintaining organized, visitor-ready floor environments in alignment with store director directives• Sustained regulatory-compliant, safety-conscious floor operations across all assigned sections, following established protocols for pallet placement and hazard prevention with zero safety incidents during tenure. Key Skills: Customer Service Operations | Inventory Management | Cross-functional Coordination | Retail Operations | Organizational Skills | Adaptability | Problem Solving | Reliability

Education

• Ohio University

  Comm, Communication, General

• Fairfield Union High School

  High School Diploma