Petrus Azevedo

WORK HISTORY

EDUCATION

SKILLS

ABOUT PETRUS AZEVEDO

I specialize in leading high-severity incident response with a focus on speed, clarity, and accountability. As a Major Incident Manager, I drive rapid identification, coordination, and resolution of critical outages while ensuring executives, engineers, and stakeholders stay aligned through clear, timely communication.Beyond day-to-day incident command, I focus heavily on building scalable, resilient response frameworks. I design and automate workflows using tools such as Microsoft Teams, Power Automate, PagerDuty, and ServiceNow, reducing manual effort, improving signal-to-noise, and enabling teams to respond decisively under pressure. These initiatives have directly contributed to improved MTTR, stronger SLA adherence, and increased operational confidence across global teams.I’m known for taking ownership beyond my defined role—whether that’s mentoring new team members, leading cross-regional shifts, or driving process and tooling improvements that outlive the incident itself. Grounded in ITIL best practices and real-world operational experience, my approach balances structure with pragmatism, always prioritizing customer impact and business continuity.I’m motivated by environments where reliability, leadership, and continuous improvement matter—and where thoughtful automation and strong incident leadership can make a measurable difference.