Matthew Petrosky

About Matthew Petrosky

Organizations bring me in when systems are not working the way they should — reporting can’t be trusted, platforms don’t align, processes break under scale, or teams rely on workarounds.I specialize in diagnosing why business systems fail and redesigning them so they operate reliably.For over 20 years as founder of Shore Resolutions, and previously as an engineer and systems architect at Lockheed Martin, I’ve worked at the intersection of architecture, operations, and technology — identifying root causes, correcting structural issues, and designing systems that scale cleanly.My work most often involves:• rescuing complex or underperforming CRM environments• aligning disconnected platforms and data sources• stabilizing post-implementation systems• redesigning architectures during growth or acquisition• building operational frameworks that eliminate recurring problemsI do not start with solutions.I start with diagnosis.Because systems that appear similar on the surface often fail for completely different reasons. If something in your environment feels heavier than it should, there is usually a structural reason.I design architectures that incorporate AI and LLM capabilities where they materially improve system reliability, automation, or decision quality.

Experience

1. Founder, Systems Architect

   Shore Resolutions, Llc

   May 2005 — Present

   Shore Resolutions is a systems architecture firm specializing in diagnosing and correcting structural failures in business systems, CRM environments, and operational infrastructures.Organizations engage me when systems are not performing as expected and the root cause is unclear — reporting is unreliable, platforms don’t align, processes break under scale, or teams rely on workarounds.I identify underlying issues, redesign architecture, and align technology, data, and workflows so environments operate predictably and scale cleanly.Selected Engagement Outcomes• Recovered failed CRM implementations and restored adoption• Designed architectures that eliminated recurring operational bottlenecks• Delivered zero-downtime integrations during acquisitions• Restructured data environments involving millions of records• Increased productivity through architecture and workflow redesign• Advised executives on system strategy, platform alignment, and scalable infrastructure design• Designed and implemented AI-integrated applications leveraging cloud LLM services and APIs within.NET environments, including prompt orchestration, structured response handling, and automation workflows.

Education

• Villanova University

  Computer Engineering, Electrical and Electronics Engineering, Mathematics

  1994 — 1997

• La Salle University

  Master of Business Administration - MBA, Management Information Systems

  2003 — 2007

• Rowan University

  Bachelor of Science - Computer Science, Major in Computer Science, Minor in Mathematics

  1997 — 1999

Skills

• IT Strategy
• Data Analysis
• Pre-Sales
• Software Architect
• Professional Services
• Software Development
• Sql
• Asp.net
• Information Technology
• Java
• Microsoft Crm 2011
• Testing
• Sharepoint
• Requirements Analysis
• Software Development Life Cycle (Sdlc)
• Business Process
• Cloud Computing
• C#
• .net
• Software Project Management
• Crm
• Microsoft Crm
• Salesforce.com
• Business Process Design
• Security
• Enterprise Software
• Enterprise Architecture
• Integration
• Consulting
• Software Integration
• Business Intelligence
• Unix
• Microsoft Azure
• Solution Selling
• Business Specialist
• Business Analysis
• Microsoft Small Business Specialist
• Software Engineering
• Networking
• Sdlc