Petros Isaac
IT Support Associate Ii @Amazon
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WORK HISTORY
IT Support Associate Ii @Amazon
Washington, DC, US
Manage and resolve trouble tickets queue and escalate to proper ticket resolving groups. Maintain and monitor network and server infrastructure for KBWI Amazon FC site. Supported Windows laptops, scanners, networked laser printers, thermal printers, radio equipment, and AV system for end users. Administer IT inventory system and manage RMA process to multiple vendors. Identifying root-causes of operational issues and processes inefficiencies. Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
EDUCATION
Montgomery College
Associate of Arts - AA, General Studies
Flatiron School
Cyber Security Analyst
Salisbury University - Perdue School of Business
Bachelor of Science - BS, Management Information Systems, General
ABOUT PETROS ISAAC
Highly motivated and skilled cybersecurity analyst with a Bachelor\'s degree in Information System and 2+ years experience in IT. Skilled in windows administration, Cisco networking and hardware troubleshooting. Experienced in managing large scale projects. Proficient in conducting vulnerability assessments, penetration testing, and incident response. Skilled in analyzing security logs and identifying potential security breaches. Able to remain calm and assess situations in high stress environments,and evolving situations. Dedicated to staying up-to-date with the latest security trends and technologies.
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