Petra Sherbin-Fox

About Petra Sherbin-Fox

The best thing you can do for a person is to inspire them. That’s the best currency you can offer—inspiration.”- Nipsey Hussle I’ve learned that how you leave a person feeling will leave you connected in some way- forever. And that feeling will be a part of your legacy. Be kind. Lead with Love.“If you can’t see the light- be the light.“ Amanda GordonI am a Customer Success leader with over 11 years in the automotive and digital marketing industry, currently serving as Manager of Customer Success at Dealer Alchemist. At my core, I believe leadership starts with people. I lead with heart, clarity, and accountability—because when teams feel supported, trusted, and empowered, they show up differently for the customers they serve.My leadership is rooted in building cultures where respect, compassion, ownership, and forward action are the standard—not the exception. I hold high expectations, not for the sake of pressure, but because our customers deserve excellence. That excellence begins internally, by developing confident teams who think critically, act with intention, and take pride in the impact they create.Throughout my career, I’ve been known for bringing both structure and humanity into the departments I lead. I build scalable processes that create consistency, but I never lose sight of the relationships at the center of the work. My focus is on strengthening trust, protecting and growing partnerships, and positioning Customer Success as a proactive driver of retention, growth, and long-term customer loyalty.I am deeply passionate about developing people into leaders, transforming Customer Success into a strategic growth function, and creating environments where accountability and compassion coexist. My greatest goal, both professionally and personally, is to leave a positive, lasting impact on every person I encounter—whether that is a team member, a customer, or a partner. When people feel seen, supported, and challenged to grow, meaningful and lasting results follow.My strengths include:•Customer Success Leadership & Team Development•Retention Strategy + Customer Lifecycle Ownership•Executive Relationship Building + Strategic Partnership•Operational Excellence + Scalable Process Creation•Culture Building, Coaching, and Leadership Development•Cross-Functional Alignment + Organizational Influence•Revenue Retention, Risk Mitigation, and Growth StrategyI am committed to building teams that lead with ownership, customers who feel genuinely supported, and organizations that grow through trust, consistency, and intentional leadership.

Experience

1. Manager of Customer Success

   Dealer Alchemist

   Jun 2025 — Present

Education

• SUNY Orange

  Education/Teaching of Individuals in Early Childhood Special Education Programs

Skills

• Marketing Strategy
• Automobile
• Marketing
• Team Building
• Management
• Training
• Customer Satisfaction
• New Business Development
• Business Development
• Motivational Speaking
• Sales Operations
• Customer Retention
• Customer Service
• Cisco Technologies
• Profit
• Strategic Planning
• Coaching
• Retail
• Automotive
• Account Management
• Crm
• Sales Process
• Pricing
• Vehicles
• Microsoft Office
• Sales
• Sales Management
• Teaching
• Time Management