Davide Petilli
Customer Success Manager @Valutico
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WORK HISTORY
Customer Success Manager @Valutico
Strategic Account & Relationship Management• Develop and execute strategic engagement plans to build trusted, professional relationships with key clients, acting as their primary advocate.• Manage the entire customer lifecycle with a focus on building loyalty and transparency, ensuring clients view you as a trusted partner.• Act as the voice of the customer, conducting interviews and translating successful client outcomes into powerful marketing assets, such as case studies and testimonials.Driving Product Value & Adoption• Serve as a product expert, proactively educating customers on the full capabilities of the Valutico product suite.• Proactively schedule and conduct customized training sessions and conference calls tailored to specific client needs and business objectives.• Routinely monitor adoption metrics and customer health to ensure clients are achieving their desired ROI and to identify areas for improvement.Commercial Acumen & Churn Reduction• Take full ownership of the renewal process, including tracking contract expirations and following up with clients to secure repeat business and prevent churn.• Drive account growth by analyzing client usage, identifying their needs, and strategically encouraging them to upgrade subscriptions or purchase additional services.Analytical & Process-Driven Improvement• Regularly check in with customers to analyze how products are meeting their needs and to systematically identify and report on features clients need or want.• Provide structured operational and product support, helping to refine customer service processes based on client feedback.
EDUCATION
Università degli Studi di Cagliari
Master's degree, International Relations
University College Dublin
Translation Studies, Erasmus Exchange Programme
Product Heroes
Corso , Master in Product Management
Università degli Studi di Cagliari
Bachelor's degree, Translation and Interpreting (English and French)
IHMA - INTERNATIONAL HOSPITALITY MANAGEMENT ACADEMY
Master in International Hospitality Management
Aulab
Full Stack Web Developer Course, Hackademy - Coding Bootcamp
SKILLS
ABOUT DAVIDE PETILLI
Trilingual Senior Customer Success Manager (IT · ES · EN) covering Southern European…
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