Peter Zhun
Customer Success Manager | Combining Strategic Vision and Problem-Solving Expertise to Elevate Client Success and Drive Business Growth
- Role
- Customer Success Manager at Rise Consulting
- Location
- Columbia, MD, US
- LinkedIn followers
- 500 followers
About Peter Zhun
Experienced Project Manager with a strong background in optimizing workflows, leading cross-functional teams, and delivering digital solutions across diverse industries. Manages teams and projects with an Agile and Scrum methodology, leveraging tools such as Jira, Confluence, and Trello to ensure efficiency and collaboration. A proactive learner continuously expanding technical knowledge, including recent exploration of no-code platforms and AI tools. Known for driving collaboration, adaptability, and innovation in in-person and remote environments. In my current role at Rise Consulting, I’ve built strong client relationships by developing tailored strategies that incorporate AI-powered chatbots, customized web applications, and cutting-edge digital marketing solutions. These initiatives have improved client retention, operational efficiency, and overall satisfaction. My background includes managing complex, multi-channel projects, launching successful product lines, and leading cross-functional teams to deliver results on time and within budget. Having overseen over 90 digital and e-commerce initiatives, I am adept at optimizing workflows and leveraging tools like Jira, Airtable, and Confluence to achieve excellence. I am passionate about fostering partnerships, solving challenges, and helping clients achieve their goals. If you\'re seeking a dedicated professional who prioritizes customer success and thrives in dynamic, results-oriented environments, I would love to connect and explore opportunities to make an impact. Let’s work together to create success stories
Experience
Customer Success Manager
May 2023 — Present · Davie, FL, US
Secured a 40% increase in client engagement by hosting quarterly strategy sessions, aligning solutions with evolving business needs.* Delivered in upsell revenue over 12 months by offering initial value through free basic AI chatbots, building trust, identifying additional client pain points, and converting prospects into monthly retainer clients.* Reduced average onboarding time by 20% through streamlined processes and resource optimization, accelerating time-to-value for clients.* Partnered with product, marketing, and support teams to develop scalable solutions addressing client pain points, resulting in enhanced client satisfaction and stronger long-term relationships.
Education
University of Baltimore
Bachelor of Science (B.S.)
2008 — 2012
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