Peter Pocklington

Sr Program Manager, Telus Consumer Solutions @TELUS

Oakville, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2023 — Present

Sr Program Manager, Telus Consumer Solutions @TELUS

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Toronto, ON, CA

Focused on leading programs related to Customer & Technician contact process improvement and automation

EDUCATION

N/A

Western University

B.A., Economics

N/A

Ivey Business School at Western University

MBA

SKILLS

Business PlanningCrmConsultingTeam LeadershipErpLeadershipForecastingProject DeliveryProject ManagementSalesManagementBusiness CaseRisk ManagementCorporate FinanceMicrosoft ExcelAnalyticsFinancial ModelingBusiness StrategyBusiness TransformationCustomer ServiceVisioProcess ImprovementMarketingBusiness DevelopmentProgram Delivery ManagementSales ManagementOrganizational DesignFinancial AnalysisOrganizational DevelopmentBusiness AnalysisCorporate DevelopmentProgram ManagementVendor ManagementCross-Functional Team LeadershipFinanceMergersCompetitive AnalysisStart-UpsManagement ConsultingLeadership Development

ABOUT PETER POCKLINGTON

So who am I? Well, I have a unique mix of experience in:1. Operational Improvements and Implementation - Using best practices and lean six sigma methodologies to improve operational efficiencies, cost reduction, revenue enhancements in highly competitive environments.2. Cloud Operations - Using best of breed cloud operations to migrate applications from on-premises to the cloud3. Organizational Redesign - Assessing organizational requirements to implement organizational changes that better leverage existing staff skill sets while fostering an environment of improved accountability and collaboration.4. Corporate Strategy - Using a customer centric approach to develop corporate strategies that turn core competencies into competitive advantage.5. Sales process improvements - Using best practices to create/updates sales processes, update growth strategies and enhance sales training leading to enhanced top line growth and profitabilityI am a customer focused lean six sigma professional with a track record of enhancing operational processes leading to reduced costs along with improved revenues and L2R scores. I have experience in working with technology group primes to improve the development process from requirements gathering, solution design, coding through to QA testing using both agile or waterfall methodologies. I also have experience in cloud operations and recently primed a first wave application \'lift and shift\' from on-premises to the cloud.I am known for strong leadership and relationship skills and have led teams via influence or formal authority ranging in size from 2 to 100. I have motivated high performance cross functional teams through the identification of a shared vision with measurable goals.I am an INTJI enjoy creative writing and am a published authorI will challenge rules to drive improvementsI am interested in Indiginous and Eastern philosophyI have two kidsI work hard with a smile on my face

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Peter Pocklington — Sr Program Manager, Telus Consumer Solutions at TELUS in Oakville, ON, CA | Unifers