Peter Paul

About Peter Paul

Seasoned service delivery and talent acquisition leader with 14+ years of experience driving client success, strategic staffing, and team performance across IT and niche skill markets nationwide.As a SPOC, I manage end-to-end delivery, client relations, and compliance, while mentoring high-performing teams on recruitment best practices, metrics, and tools. Passionate about matching top talent with client needs, building long-term partnerships, and delivering measurable business impact.

Experience

1. Service Delivery Manager - Client Relations

   Techgene Solutions

   Mar 2021 — Present · Dallas-Fort Worth, TX, US

   Strategic Leadership & Client ManagementServe as the primary SPOC for key enterprise clients, managing relationships at operational and executive levels.Resolve escalations and ensure compliance with SLAs, scorecards, and audit standards, driving measurable client satisfaction.Lead 3 Account Managers, each overseeing 3 Team Leads and their respective recruiters, providing mentorship, coaching, and performance management to optimize delivery outcomes.Operations & Program ManagementOversee end-to-end staffing operations, including offshore delivery and vendor management.Establish and monitor KPIs, dashboards, and reporting mechanisms to ensure operational excellence and continuous improvement.Lead MSP/VMS programs, workforce planning initiatives, and immigration compliance strategies.Talent Strategy & Business GrowthConduct pre-screening calls via MS Teams to validate candidate experience and ensure alignment with client needs.Partner with C-level stakeholders to develop talent acquisition strategies for high-volume, niche, and hard-to-fill roles.Expand existing accounts, identify new business opportunities, and implement client-specific recruitment solutions.

Education

• JNTU

  Master of Business Administration (MBA), Human Resources Management and Services

  2009 — 2011

• Acharya Nagarjuna University

  Bachlors, Computers

  2006 — 2009

Skills

• Recruitments
• Contract Recruitment
• Technical Recruiting
• Internet Recruiting
• Permanent Placement
• Agile Methodologies
• Staff Augmentation
• IT Recruitment
• Screening
• Software Development Life Cycle (Sdlc)
• Benefits Negotiation
• Applicant Tracking Systems
• Talent Acquisition
• Recruiting
• Staffing Services
• Screening Resumes
• Sourcing
• Temporary Placement