Peter Orvis
Customer Success Manager | Product Management | Client Advocate | Trusted Advisor
- Role
- Principal Customer Success Manager at Salesforce
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Peter Orvis
Senior Customer Success Manager with 10+ years of experience helping enterprise and…
Experience
Principal Customer Success Manager
Jan 2022 — Present · Durham, NC, US
Strategic partner and action-oriented leader responsible for helping customers drive business outcomes powered by their data within the Tableau platform.`-Lead, enable and motivate cross-functional team (internal/external) in order to increase adoption, reduce attrition and provide on-going enablement support-Responsible for developing a joint success plan & vision - detail customer\'s goals, accountability matrix/KPIs, potential roadblocks, prescriptive recommendations, and ongoing engagement planAchievement Highlights-Co-authored customer success plan with a large automotive account, aligning stakeholders around a strategic plan for the year. One engagement enabled users on new AI functionality and led to an over 50% increase in usage of new AI features, increasing productivity and value generated from the product-Partnered with large supply chain company to launch newly formed internal Tableau User Group, which impacted 300+ users, accelerated adoption rates (176% increase in active users and 90% increase in active projects) and transformed the way the team used data to solve problems-To help a large manufacturing customer towards their goal of “increasing self service analytics”, I planned and co-lead an enablement program that led to a 30-35% increase in usage of their data prep tools.
Education
Virginia Tech
Bachelor of Science (B.S.)
2009 — 2013
Skills
- Timelines
- Customer Service
- Merchandising
- Administration
- Relationship Building
- Training
- Budgeting
- Event Planning
- Social Media
- Leadership
- Microsoft Office
- Human Resources
- Client Relations Skills
- Internal Communications
- Organization
- Fundraising
- Public Speaking
- Teaching
- Time Management
- Microsoft Word
- Team Leadership
- Microsoft Excel
- Project Coordination
- Project Management
- Management
- Content Migration
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.