Peter Marci

About Peter Marci

Peter Marci is an well respected I.T. Account Leader with a distinguished career selling, overseeing, planning and leading the delivery of high-performance Technology and Business Solutions designed to meet financial and customer objectives. Results-oriented collaborative Leader who drives sales and service initiatives designed to drive sustained business value. Deep multi-channel (Digital and Voice) experience in the Retail and Financial Services verticals. Account Leadership | Consultative SalesEmail: p••••••••@comcast.netExpertise in: Account Management | Program Management | Budgetary Planning & Control Process Redesign | Change Management | Team Leadership | Customer & Vendor RelationsMy value proposition is my breadth of experience and the ability to drive customer and business success:1. Big 5 Consulting: Five years experience working for Accenture and Accenture Interactive as a process and management consultant for notable companies such as Halliburton and Proctor & Gamble. Account Leadership: Led the strategy development and execution in performing the engagement management role at various organizations. Routinely exceeded revenue targets through the sale of strategic products and initiatives. Customer Success Management: Led the Engagement Management discipline at Nuance Communications, Inc. Designed and implemented the Net Promote Score (NPS) customer loyalty measurement process globally within the enterprise division.4. Enterprise Software: Account and program Leader for two of the largest customers for Nuance Communications, Inc. in the delivery and support of cloud-based Interactive Voice Response (IVR) and digital products and platforms.5. Omni-Channel: Over 15 years working in the digital experience and consulting space employed by top firms including Accenture Interactive and Isobar North America and Nuance Communications.

Experience

1. Professional Services Account Manager

   Microsoft

   Aug 2023 — Present

Education

• Commonwealth University-Bloomsburg

  B.S., Business Admin/Information Processing

• Wilkes University

  MBA, Managerial Sciences

Skills

• Account Management
• Business Intelligence
• Change Management
• Sdlc
• Customer Relationship Management (Crm)
• Program Management
• Process Improvement
• Management
• Project Management
• Analytics
• Crm
• Saas
• Software Development
• Cross-Functional Team Leadership
• User Experience
• Digital Strategy
• Pmo
• Leadership
• Information Architecture
• Product Management
• Management Consulting
• Online Advertising
• Project Planning
• Enterprise Software
• Consulting
• Business Analysis
• Team Leadership
• Vendor Management
• Strategy
• E-Commerce
• Business Development
• Digital Marketing