Peter Loudon

Business Delivery Manager @Starling

Perth, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Business Delivery Manager @Starling

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Working on Operational Transformation Projects and Initiatives

SKILLS

Stakeholder ManagementCustomer ExperienceFinancial ServicesContact CentersRelationship ManagementRetail BankingProject DeliveryBusiness TransformationBankingOutsourcingService DeliveryTeam ManagementPerformance ManagementBusiness Process ImprovementCredit CardsTeam LeadershipManagementCoachingCall CentersLeadershipRisk Management

ABOUT PETER LOUDON

I am a versatile, highly motivated Business Change Consultant with over thirty years’ experience providing professional change services and project management expertise to the Financial Services Sector. I have a proven track record of shaping, leading, and delivering strategic change and transformation programmes to improve performance, colleague capability, customer experience, operational and business efficiency within a regulatory environment.I am passionate about taking complex problems and turning them into clear solutions for business users and customers whilst providing the training, tools and support to facilitate that journey. I achieve this through excellent communication at all levels, building strong relationships, planning, teamwork, attention to detail and leadership.Throughout my career I have delivered change and managed relationships across a range of organisations and different departments, products, locations and cultures. This enables me to approach any activity in a hardworking, resourceful and pragmatic manner.I have the ability to build, lead and inspire teams and individuals to develop performance levels, together with a strong record of managing key relationships with suppliers/business partners in a commercially focussed environment.I am an Olympian and former World and European Curling Champion with eight World/European medals as well as five medals as a coach.Specialities;Leadership, high performance teams, planning and organising, team working, programme/project delivery, strategic thinking, developing relationships, customer and colleague focus, communication, decision-making, influencing, networking, integrity, resourcefulness, initiative.

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Peter Loudon — Business Delivery Manager at Starling in Perth, GB | Unifers