Peter Lachapelle

Experience

1. Area Manager Portable Storage and Office Solutions

   WillScot

   Jan 2019 — Present

   Consistently delivering EBITDA, Top Line sales growth and customer satisfaction while creating a efficient and safe work place. • 51% Increase in Sales revenue from $5.4 Million 2021 to $8.2 Million 2022 • Delivered 57% EBITDA performance FY 2022 up from 38% 2021 • Coaching and developing branch sales and driver teams providing a culture of WINNING resulting in increased team workplace satisfaction and loyalty reducing employee Churn and increased branch performance overall • Grow and maintain key customer relationships and association memberships within the local market to grow market share • Creating and maintaining a Safety 1st Culture with daily focus on safety procedures to ensure all policies are being followed. Executing strategy to meet all OSHA, DOT, state and local safety regulations • Manage team of shop / yard employees to ensure rental units are quickly turned and ready for rental while delivering on Mobile Mini product quality standards • Region leading customer satisfaction scores driven by efficient dispatch and driver operations resulting in on time deliveries, 3-5 day pick-up status below company customer satisfaction guidelines, maintaining delivery fleet and achieving trucking margins • Region leading damage and repair revenue through consistent proper assessment and billing • Lead all aspects of customer experience driving satisfaction that delivers repeat business and referrals • Recruit, hire, manage, coach branch team members while creating a culture of sustainable high performance • Responsible for being the voice for my team while promoting Mobile Mini programs, plans and strategies Winning the whole teams buy in

Education

• Manchester High School

  Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program