Peter do
Product Group Manager @Csa Group
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WORK HISTORY
Product Group Manager @Csa Group
Toronto, ON, CA
Managed the day-to-day delivery of high quality certification and testing services for the Hazardous Locations (HazLoc) product group and team of employees. Responsible for ensuring projects and services deliverables are delivered on time. Responsible for employee development and management. Ensured delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives- Maintained customer relationships through appropriate communication channels, provides proactive solutions for customers and other key stakeholders- Developed business plans and operating budget items in conjunction with the Operations Manager- Responded to general questions; provided technical assistance, discussed and resolved issues around scheduling, project completion, customer complaints, and employee related performance issues- Developed timely management reports- Ensured proper compliance to delivery services; took action on issues of non-compliance- Proactively provided support to team members and peers providing guidance to an optimal solution/outcome to support learning and comprehension- Confidently provided fact-based points of view and recommendations to others irrespective of career level or role to continually improve overall customer service delivery and CSA business performance- Consistently managed multiple projects concurrently while maintaining customer on-time and on-budget performance without compromising quality all while maximizing utilization and delivered margin- Responsible for scheduling, assigning work and controlling service delivery output- Managed all aspects of the Product Safety Engineer/Certifiers’ and Technicians’ work- Reviewed projects for issues and risks in a timely manner and takes action to ensure resolution- Corrected operational and equipment related deficiencies to ensure deadlines and targets are met- Supported complex commercial quotes and/or RFPs.
EDUCATION
McMaster University
Bachelor’s Degree
St. Joseph Secondary School
High School
SKILLS
ABOUT PETER DO
A strong, capable worker with a background in Electrical Engineering that has proven to operate both independently and within teams to achieve desired goals. I often find myself taking the reigns when approaching scenarios where I can apply my expertise, whilst being willing to take a step back to observe and learn as much as possible in scenarios where I am not as familiar. Through my previous work experience I have developed a knowledge and familiarity with various North American and International product safety standards. With my unique exposure to various parts of the industry, I have become proficient in all aspects of product certification (e.g. certification, testing, auditing, field evaluation).I strive to develop, and eventually prove myself, as both a strong leader and a technical expert in any industry that I find myself in.
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