Pete Rhodes
Audit Director of Ai and Data Science @苏黎世保险
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WORK HISTORY
Audit Director of Ai and Data Science @苏黎世保险
Directing the data, analytics and AI strategy within Group Audit. Primarily focused on creating value via our Auditors globally - helping them help themselves with new world skills to be more successful auditors, ultimately helping to keep Zurich safe
SKILLS
ABOUT PETE RHODES
Love to solve real problems with data. Fast.Passionate about data and teasing out the value locked in it.Some examples-Developed \"Customer in Distress\" modelling which can predict NPS/distress levels on Customers before end of process. Helped win a national award for use of data-Developed \"Predictive Total Loss\" model which can predict whether or not following an accident if a car is a total loss or repairable on notification of claim - saved £1m and reduced Customer cycle times from 28 days to 4 days-Developed predictive models to assess supply chain costs and \"right-tracking\" business models (e.g. ability to predict if a case requires detailed assessment by an expert, or if it can be automatically approved). Also used to manage the supply chains. £11.3m saved. Won a Platinum Award for this work-Developed/deployed call centre productive to paid measurements to improve agent utilisation. £1m saved-Directed the development and deployment of First Call Resolution and Customer Satisfaction measurement models within call centre type environments. 5 different business processes, spread across 17 different data sources, set up for target selection, survey design and build, within 6 weeks.I also enjoy design & implementation of BI reporting solutions and executive dashboardsExperienced in SPSS Modeller, Qlik Sense, PowerBI, MapInfo Professional, SQL, Fluxicon Disco, plus usual MS Office apps (inc Access).Specialties: Business Discovery, Business Intelligence, Predictive Analytics, Internal Audit (testing with Data Analytics), Process Mining, Waste Measurement/Identification, FCR, Customer Satisfaction tracking, Spatial Analytics, Business Partnering, COPC Registered Coordinator.
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