Peter Hirsch
Centralized Operations Manager @Edward M. Kennedy Community Health Center
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WORK HISTORY
Centralized Operations Manager @Edward M. Kennedy Community Health Center
Worscester, MA, US
Provide executive-level operational leadership for centralized patient access, scheduling, eligibility, and referral coordination across multiple sites. Lead supervisors and team leads with accountability for workforce planning, productivity, and performance management for a large indirect staff population, while standardizing workflows to ensure efficiency, compliance, and a consistent patient experience. Partner closely with clinical, IT, billing, and finance leadership to align administrative operations with organizational goals, using KPI-driven reporting to identify trends, mitigate risk, and drive continuous improvement.
SKILLS
ABOUT PETER HIRSCH
Healthcare operations leader with 20+ years of experience leading centralized patient access, scheduling, eligibility, and administrative functions across hospital systems, FQHCs, and enterprise healthcare environments. Known for building stable, scalable operations that balance access, efficiency, compliance, and patient experience.I specialize in managing large, multi-layered teams; partnering with clinical, IT, finance, and executive leadership; and using KPI-driven performance management to identify trends, address operational risks, and drive continuous improvement. My background includes oversight of centralized contact center operations, workforce planning, workflow standardization, onboarding and training, and cross-departmental communication in complex healthcare organizations.Throughout my career, I’ve served as a trusted operational partner to health system leaders—helping align administrative processes with organizational goals while maintaining a strong focus on access, service quality, and accountability. I thrive in mission-driven environments where collaboration, transparency, and operational excellence directly impact patient care.
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